Support
Help for setup, payday and everything in between.
Reach us for migration, configuration, monthly payroll blockers and compliance questions.
FAQ
Answers to the questions we hear most.
How should we prepare for setup?+
Keep company details, statutory registrations, employee masters, salary structures, bank data, attendance format and your current payroll calendar ready.
Can you help us move from our current tool?+
Yes. For guided setups, share your current export files and the target go-live month so mappings can be reviewed.
What should we do for an urgent payroll blocker?+
Contact support with the payroll month, company name, affected employees and the exact step that is blocked.
Can finance review before employees are paid?+
Yes. The payroll flow includes preview, anomaly checks, approval, bank-file generation and a paid lock.
Can employees get their own payslips?+
Yes. The employee portal covers payslips, Form 16, declarations, proofs, leave, attendance and profile.
Can an employee see only their own data?+
Yes. Portal access stays scoped to each employee, so nobody can see another person’s payslips or proofs.
How are statutory settings controlled?+
Statutory presets are visible to your team, with guarded overrides, approval reasons and an audit trail.
Does professional tax vary by state?+
Yes. PT is treated as state-specific, and an employee’s work state can override the company default where needed.
Is GST included in the price?+
No. Prices are exclusive of 18% GST, which is shown separately on your invoice.
Do we need a credit card to start?+
No. You can start free first, then choose a plan or assisted onboarding when you are ready.
Can we change plans later?+
Yes. Changing plans keeps your company data, employees, salary structures and past payroll records intact.